❓ FAQ - Frequently Asked Questions
Orders & Shipping
➡️ Where do you deliver?
We ship worldwide, including Guadeloupe, France and other countries.
➡️ What are the delivery times?
Delivery times vary depending on your location:
- France & Overseas Territories: 7 to 15 working days
- International: 10 to 20 working days
A tracking number will be sent to you as soon as your order is shipped.
➡️ How much does delivery cost?
We offer 100% free shipping on all orders!
➡️ How do I track my order?
As soon as your order is shipped, you will receive an email with a tracking number. You can track your package on our Order Tracking page.
Payment & Security
➡️ What payment methods do you accept?
We accept payments via Credit Card (Visa, Mastercard) and PayPal. All payments are 100% secure with SSL encryption.
➡️ Is my payment secure?
Yes, our site uses an SSL encryption system and we work with secure payment platforms. Your banking information is never stored.
Returns & Refunds
➡️ Can I return my product?
Yes! You have 14 days after receiving your order to request an exchange if the product has a problem.
➡️ My product arrived damaged, what should I do?
If your product arrives damaged or defective, contact us immediately with a photo of the problem, and we will offer you a quick solution!
➡️ How to request a refund?
Send us an email via our Contact page with your order number, and we will process your request within 48 hours.
Product & Use
➡️ Is my VisionHUD X compatible with my vehicle?
Yes, our VisionHUD X is compatible with all vehicles equipped with an OBD2 port.
➡️ How do I install my product?
Installation is very simple:
- Plug the device into the OBD2 port (or USB if your car does not have OBD2).
- Position the display on the windshield.
- Turn on your car and enjoy a futuristic driving experience!
➡️ Can I use this product day and night?
Yes, the screen is anti-glare and perfectly visible in broad daylight and at night.
Customer Service
➡️ How can I contact you?
You can contact us through our Contact page. We respond within 24 to 48 hours.
Other Questions
If you have any further questions, please feel free to contact us! We will be happy to help you.